For the second straight day, Telstra has shown its incompetence. There has been no internet juice flowing to my modem from their cable for over 36 hours. I was on the phone 3 times yesterday and last night and twice again this morning.
First time I was told there was a problem in QLD (nice pin-pointing of the problem, lads), then the next person knew nothing about that. Then I was told by the billing department that applying for a rebate on my account for the inconvenience had nothing to do with them and had to be handled by tech support. Like that makes any sense. Naturally, tech support told me it was a problem for Billing and sent me back.
A call at 10pm revealed they expected the network to be back up by 2am. This morning at 7am, no joy. A call to tech support said 8am on a recorded message. 9am and still nothing. Another call and the revised time is now noon.
Forget that.
So I’ve packed everything up and am now in a cyber cafe on Adelaide Street in the city. It’s a busy place with about 30 terminals, pool table and rocking music. I’m in my own room away from the major noise but can still hear the crack of pool table balls. Rate isn’t bad either - $3/hour.
If I had any remaining respect for our telco giant, that has now been irrevocably lost in the wake of this latest debacle.
Good luck to the mug that buys it when it gets privatized.
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Too much time, Mary. Plus there’s the stress of not having internet juice. You know I’m an addict. Unfortunately, there’s not much in the way of competition and the quality of customer service does not seem to be a high priority.
I may be moving to Brisbane, and was wondering if broadband of any kind was available there? DSL/Cable, anything faster than a 56K modem? Can you get this kind of speed in a ‘to let’ house or apartment? Thanks!
Brian, cable and ADSL are widely available in Brisbane. The house you rent will almost certainly be eligible for ADSL, unless you rent out in the Boonies. That’s probably a better option since most rental houses won’t want you getting cable installed, and in my opinion ADSL is better anyway.
Check out telstra.com, optus.com.au and tpgi.com.au to compare rates and areas of service.
Thanks for the quick response Chris. I have DSL now in the US and love it. Once you have it, you can’t go back hehe. That’s good to hear though. Cheers.
How much time did you spend on the phone? What about the hassle of having to go back and forth, back and forth between and among to get answers you never got. This situation happens here, all too often. The company(ies) that can relate between departments, take action and designate/inform their customer service to deliver correct information quickly will be at the forefront.